Why are some HBO channels in Spanish?
Due to copyright, we are only able to show the channels from HBO Latin America. However only the commercials are in Spanish, the actual programming should be in English. These channels also come with dual audio for English and Spanish unless the program that is showing is only in Spanish then the channel will only […]
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Why is my wifi name (SSID) not showing and another wifi name is showing?
Wifi settings on the modem might probably be set back to default settings. We can remotely login to the modem to verify and set back your wifi credentials, kindly provide your wifi name and wifi password.
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I am seeing “cannot read smart card”
This is showing up because the smart card for the dibo box is either not inserted, or not properly inserted. Please reseat the card. For dibo mini – the card is inserted with the chip on the inside and the serial numbers facing you. For dibo plus – the card is inserted with the chip […]
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My dibo is showing “noch”
FAQ My dibo is showing “noch” on the display screen, how can I restore my channels? You will need to factory reset your device. Factory Reset: Go to menu -> installation -> default setting -> factory reset -> ok Password : 0000 Your channels should restore after the factory reset is completed. Please note that […]
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Sign Up For A Service
How To Sign Up For A Service? Select your service package of choiceProvide us with your:First Name and SurnameValid Phone NumberEmail AddressLocation/Address Details Required Documents:Valid ID or PassportUtility Bill to confirm the addressProof of payment Where To Sign Up (POC): Link Contact Details: 580-4200 WhatsApp numbers: 672-0375/670-4484 customercare@southerncable.bz Opening Hours: Office Hours: 8AM – 5PM
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myNexgen Customer Portal
The myNexgen Self-Service Portal is a convenient and reliable way to view updated billing history, troubleshoot equipment and service connections, or request assistance with your service. Manage your Nexgen customer account online anytime and on any device How To Register Creating a myNexgen customer portal is simple and easy. Follow these steps to get started! […]
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Online Payment
Pay Online Kindly choose your preferred banking method to pay your Nexgen bill. Step 1 Click on the Atlantic Bank pay online button Step 2 Log in to Atlantic Online Step 3 Go to Bill Pay Step 4 Go to Cable & Internet (from the drop down menu select Southern Cable Network) Step 5 Select […]
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Moving
Moving your NEXGEN Services to a New Address? Let us help you easily transfer your services to your new location. Moving your NEXGEN Services to a New Address. When it’s time for the big move, we make staying connected easy. Call us to schedule your transfer today: 580-4200 Request Transfer
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